Adding Apple support alongside an internal IT person
Some businesses need a full IT department from outside. Others already have one capable person who needs backup on specific areas. Either way, it helps to agree who owns each system, how staff get help, and how Macs are managed alongside everything else.
Scenario: one IT person, more Macs every year
If your internal IT person is strong on Windows, networking and your business systems but the number of Macs keeps growing, Apple questions can take up more of their week. In a co-managed setup, CRTG handles agreed areas such as Apple device management, Mac help desk requests or backup, while your IT person stays in charge of the rest. Clear responsibilities matter: who owns which systems, who is called first and how changes are shared.
How CRTG supports businesses in the Inland Empire
- Co-managed IT: Apple expertise and extra capacity for your internal IT team, with responsibilities agreed up front.
- Mac managed IT and a Mac help desk: full support for businesses without internal IT, or Mac requests taken off your IT person's list.
- Apple device management and employee onboarding: Macs enrolled in device management with an agreed configuration, and an offboarding checklist for when people leave.
- Mac cybersecurity: security settings for Macs planned alongside the standards your IT person already uses.
- Microsoft 365 support: shared accounts and files across office and shop floor, Mac and Windows.
- Mac backup and recovery with disaster recovery planning: a plan for restoring Mac data that fits with your existing backups.
Why CRTG
- CRTG has supported Apple technology since 1996.
- CRTG is an Apple Premium Technical Partner.
- We work in both Apple and Windows, so we can fit into an environment your IT person already runs.
- Support scales with growth, from a few Macs to a larger Apple fleet.
Coverage in the Inland Empire
CRTG supports businesses in the Inland Empire, California. Call 909-460-8700 to talk with our team.
We confirm coverage and support arrangements for your exact work locations during the assessment. Please call before planning a visit.
Industries we support
CRTG works with Mac-primary businesses in these industries:
- Creative studios and agencies
- Manufacturing
- Biotech
- Healthcare
- Veterinary practices
- Plastic surgery practices
- Small and midsize businesses
Start with a free assessment
Share your employee and device counts, your business apps, your current issues and who handles IT today. We will discuss whether full or co-managed support fits, and what the scope would be.
Frequently asked questions
We have one IT person on staff. Do we still need outside help?
Maybe. If they spend a lot of time on Mac issues or need support when they are away, co-managed IT can help. The assessment is a good place to decide.
Our shop floor runs Windows and our office runs Macs. Can you support that split?
Yes. CRTG has Apple and Windows expertise. In a co-managed setup, we agree with your team on which systems we support and which stay with your internal IT.
How do you divide work with our internal IT team?
We agree on scope up front: which devices, services and requests CRTG handles, and which your team keeps. Writing that down helps everyone know who to call.
Another provider handles our Mac support today. Can CRTG take over just that part?
Partial and co-managed scopes are possible. We review what the current provider handles and discuss with you how that work would move.
Do you cover the whole Inland Empire?
CRTG supports businesses in the Inland Empire. We confirm coverage and support arrangements for your exact work locations during the assessment. Call 909-460-8700.
Can our IT person join the assessment?
Yes, and it helps. They can share employee and device counts, business apps and current issues, and talk through which areas they want help with.
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Plan Mac IT support for Inland Empire
Start with a free network assessment. Tell us about your devices, business applications and current IT concerns so we can discuss the support your team needs.